Privacy policy

Information we collect

We collect information in the following ways:

• Information you provide. When you submit a contact form, request financing, or call us, we may collect your name, email address, phone number, and the details of your inquiry.
• Technical information. Our hosting provider automatically logs IP addresses, browser type, pages visited, and timestamps for security and diagnostic purposes.
• Analytics cookies. If Google Analytics is active, first-party cookies are set to measure aggregate site usage. We do not use advertising pixels and we do not sell data.
• Financing partner information. If you apply for financing, you will be directed to a third-party partner (for example, LendPro or ChargeAfter). Those partners collect your information directly under their own policies.

How we use information

• To respond to your inquiries, schedule deliveries, and follow up on purchases.
• To process financing applications through our partners.
• To keep the site secure and operating correctly.
• To understand which pages and products are useful to visitors.
• To meet legal obligations and resolve disputes.

When we share information

We do not sell your personal information. We share it only with parties who need it for Lluvia's Furniture to operate:

• Financing partners (LendPro, ChargeAfter, or equivalents) when you apply through them.
• Hosting, image storage, and email providers that run the site on our behalf.
• Google Analytics, if enabled, for aggregate site measurement.
• Authorities when required by law or to protect our rights.

Cookies and analytics

We use strictly necessary cookies to make the site work (for example, remembering your language). If Google Analytics is active, it also sets first-party cookies (_ga, _gid) that measure aggregate visits. You can block or clear cookies through your browser settings, or install Google’s Analytics opt-out add-on.

Your rights

If you live in Texas, the Texas Data Privacy and Security Act (TDPSA) gives you the right to confirm whether we process your personal data, access it, correct it, delete it, obtain a portable copy, and opt out of targeted advertising or data sales. To exercise any of these rights, email us at contact@lluviasfurniture.com and we will respond within the timelines the law requires.

Residents of other states: contact us and we will honor reasonable requests to the extent applicable law allows.

Retention

We keep contact inquiries and order records as long as needed for service or as required by law (for example, tax records). Server logs are kept for a short period, typically under 90 days.

Security

The site is served over HTTPS and data is stored in established services. No system is perfect, but we use reasonable industry practices to protect the information we collect.

Children’s privacy

Our site is not directed to children under 13, and we do not knowingly collect their information. If you believe a child sent us personal data, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top. Significant changes will be announced on the site.

Contact us

For privacy questions or to exercise your rights, email contact@lluviasfurniture.com.